Terms of Service

AVA Agent, operated by Walking Wolf Productions LLC, is self-service software that provides AI-powered analysis of medical documents to help veterans identify potential conditions and prepare documentation for VA disability claims. Our service includes:

• Document analysis using large language models (via Google Vertex AI)
• Condition identification and VA diagnostic-code mapping
• An educational combined-rating and monthly-pay estimate
• Personal statement and buddy letter template generation
• Comprehensive claim preparation reports

You are responsible for filing your own claim with the VA. We do not file claims on your behalf, represent you before the VA, or take any portion of your benefits.

You must be at least 18 years old and able to form a binding contract to use AVA Agent. You are responsible for the accuracy of the information you provide and for keeping your account credentials secure. You agree to use the service only for lawful purposes and only to prepare your own claim (or a claim you are lawfully authorized to assist with). You may not misuse the service, attempt to reverse engineer it, upload content you have no right to upload, or use it to violate anyone's rights.

• One-time fee: Access to AVA Agent is a single payment of $79 (plus any applicable taxes), processed securely through Stripe. There are no subscriptions or recurring charges.
• What you get: A one-time payment grants you lifetime access to your account and the software features described above, subject to these Terms.
• Refunds: Because AVA provides immediate access to digital software and AI processing, fees are generally non-refundable except where required by law. If you experience a problem, contact us at support@walkingwolfproductions.llc and we will work with you in good faith; refund requests are reviewed on a case-by-case basis.

All analysis results, rating estimates, personal statements, and documentation are generated by artificial intelligence. AI can make mistakes, miss information, or produce inaccurate results. You must review, verify, and customize all system-generated content before relying on it or submitting it in any official capacity.

Rating and pay figures are educational estimates only and are not a prediction or guarantee of any VA decision. AVA Agent strives for accuracy but cannot guarantee the completeness or correctness of any output.

AVA may show dates it read from your VA letters and, once you confirm a date, count the days to a VA time limit and send you reminder emails. These reminders are a convenience. The VA's own letters and rules control your deadlines. Check every date against your letter, and ask a free Veterans Service Organization if a date or a rule looks wrong.

You retain all rights to the documents and information you upload ("Your Content"). You grant us a limited license to process Your Content solely to provide the service to you. The AVA Agent software, branding, and underlying technology remain the property of Walking Wolf Productions LLC and its licensors. The documents AVA generates for you are yours to use for your VA claim.

The service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any output will result in a particular VA outcome.

To the maximum extent permitted by law, Walking Wolf Productions LLC and its owners, employees, and providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost benefits, lost data, or lost profits, arising out of your use of the service. Our total liability for any claim relating to the service will not exceed the amount you paid us in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to indemnify and hold harmless Walking Wolf Productions LLC from claims arising out of your misuse of the service or your violation of these Terms.

We may update these Terms from time to time; the "Last Updated" date reflects the current version, and your continued use of the service after changes take effect constitutes acceptance. We may suspend or terminate access for violations of these Terms.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Texas, and you consent to the jurisdiction of those courts, except where applicable law provides otherwise.